5.4.2 Call analysis
You are in a phone call. You would like to have the information from the call summarized after the call.
 
Ensure that you inform the person you are talking to that the call is being recorded and ask for their consent. For more information on data protection, see 5.5 Data Protection & AI Model Usage. Please also comply with the policies of your company and the data privacy laws of your country.
 
 
Shomi Personal Assistant securely records, analyses, and provides summaries and transcriptions for calls with a duration of up to 120 minutes. For longer calls, recordings and analysis results may be incomplete or unavailable.
 
To let Shomi analyse a call
You are in an active call.
1 Click on .
* Both parties hear the announcement, that the call recording has started. This may vary depending on the settings and country.
2 When you want to pause or stop the call recording, click on .
*Both parties hear a beep, to signal that the call recording has stopped.
After a certain time, depending on the length of the conversation, you’ll get a notification that the call summery is ready.
3 Click on in the notification or go to the Call history, hover over the call and click on .
*Shomi shows a call summary and asks you how you want to process the summary.
You have multiple options:
4 Click on one of the suggestions Shomi offers:
Command
Explanation
Extended summary
Shomi gives you a more detailed call summary.
Translate
Shomi translates the call summary. Choose the language you want the call summary translated to.
E-Mail
Shomi will send you the call summary via email.
Action Points
Shomi will summarize the call in action points
or
Ask Shomi any question about the call.
*Shomi will answer you in a chat message.
Call summary actions
In addition to the suggestions Shomi offers, you can work directly with the call summary.
To edit the call summary
1 Click on in the notification or go to the Call history, hover over the call and click on .
2 Click on .
3 You can now review the text and make manual adjustments, if needed.
4 Click on .
*Your changes are saved and Shomi sends the edited version of the call analysis to the chat.
To share the call summary
1 Click on in the notification or go to the Call history, hover over the call and click on .
2 Click on .
3 Choose one of the following options:
*SEND TO CRM
*The call summary will be send directly to your linked CRM tool, including all call information.
 
This functionality is available with the CRM integration and Contact Connect add-on.
 
*EMAIL
*The call summary will be send to your email address.
*CANCEL
*The sharing process is cancelled and no data is sent.
To copy the call summary
1 Click on in the notification or go to the Call history, hover over the call and click on .
2 Click on .
*The call analyses is copied to your clipboard. You can now paste the text into any application.
 
The Shomi - Personal Assistant feature is currently under further development. Upcoming improvements may be deployed automatically. Please stay tuned for further enhancements.