4 Calling with Enreach Contact Desktop

In this chapter you will find detailed descriptions of the Enreach Contact Desktop telephony functions.

Enreach Contact Desktop has a softphone that allows you to receive and initiate calls via the desktop and to use various call control options. The basic scenarios are explained below.

Calls are managed via the softphone. If you are logged on to aa alternative device, a window opens when a call comes in on one of the additionally connected devices. The call can be transferred, forwarded and terminated. You can change the device without interrupting the call.

Calls made in HD voice quality are indicated by an icon in the call control