3.6 Queues & Tools
Queues & Tools gives you an overview of all Enreach Contact Queue Management Tools. You can access your DialoX Inbox, Qboard and Switchboard directly from here. You can also log in to or log out of queues.
The queue tools give you a graphical overview of all waiting fields (queues) in your company for efficient and convenient call management in a challenging environment.
Option
Explanation
Inbox
Opens the DialoX Inbox platform, if the licences required are available. For more information see manuals.dialox.ai/inbox/inbox/
Qboard
Opens the Qboard Dashboard
Switchboard
Opens Switchboard
Queue Login
Opens all queues you can log in to or out of.
Back to previous queues
Logs you in to the previous queues you logged out from.
Log out of all queues
You will be logged out from all queues. You have to confirm.
To log in to QBOARD
1 Click on Queue Tools in the menu.
2 Click on QBOARD.
*You will be automatically logged on to QBOARD.
For more information about QBOARD, see the documentation for QBOARD.
To log in to SWITCHBOARD
 
You need a valid license for the SWITCHBOARD option. SWITCHBOARD can optionally be added to Enreach Contact Desktop as an add-on.
 
1 Click on Queues & Tools in the menu.
2 Click on SWITCHBOARD.
*You will be automatically registered with SWITCHBOARD.
For more information about SWITCHBOARD, see the documentation for SWITCHBOARD.
To log in and off queues
1 Click on Queues & Tools in the menu.
2 Click on Queue Login.
*The list of all queues appears.
3 Slide the slider next to each queue to the right (activated) to log in to a queue or to the left (deactivated) to log out of a queue.
4 Click on Save.
*You are logged on to the queue or logged off from the queue.
 
The number of logged-in users in a queue is displayed next to the corresponding switch. If the icon is red and the number 1 is shown, you are the last logged-in participant in this queue.
 
To log off from all queues simultaneously
1 Click on Queues & Tools in the menu.
2 Click on Log out of all queues.
*You are logged off from all queues.
 
When you have logged out of all queues, you can log in again to the queues you were previously logged in to by clicking the "Back to the previous queues" button. The number of queues concerned is shown in the brackets.