7.1.6 Version 1.35
This new version of Enreach Contact Desktop is updated with the following improvements:
Support for HTTP/HTTPS proxy
From now on Enreach Contact Desktop is also supported in http/https proxy environments.
To set up Enreach Contact Desktop in http/https proxy environments
1 Click on in the Enreach Contact Desktop login dialogue.
*The following window appears:
2 Activate Use Proxy.
3 Enter the server and the port and, if necessary, activate HTTPS for the HTTPS proxy.
4 If the respective proxy requires authentication, activate the lower switch and enter your user name and password.
Caller ID override for outgoing calls
You have the option of defining your caller ID, which is used for all outgoing calls.
To set your caller ID for outgoing calls
1 Select My Caller ID in the menu.
*The following window appears:
2 Select one of the following options:
*Automatic: uses your REACH configuration to determine the caller ID used for all outgoing calls
*Hidden: hides your caller ID so that you are shown anonymously for all outgoing calls
*Manual: a number you choose, either your personal or company number, is used as the caller ID for all outgoing calls
New presence state for Manager
There is a new presence status for managers in the event that an assistant is handling a call on behalf of the manager. Previously, the manager was also shown as busy/in a call for active assistant calls. The assistant could therefore not see when the manager was available to forward an assistant call to the manager, for example.
This has been improved by introducing the presence of busy/in a call (assistant).
The assistant establishes that the manager (John Silver) is actually available as he is handling a call on behalf of the manager. This allows him to forward a call to the manager if necessary.
If the manager (John Silver) is on a call himself, the assistant observes that he is busy.
In this scenario, the assistant will not forward a call to the manager as the manager is already in a call.
MacOS support for Apple (ARM) processors
Beginning with the M1 processor, Apple has started to implement ARM architecture in their MacBooks. For MacOS end users with ARM architecture based laptops or desktops, we introduce and recommend to install the Enreach Contact Desktop macOS ARM build.
Further improvements
*Copy voicemail transcription to your clipboard - this nice feature is expanded with copy the transcription to your clipboard. Simply select Copy on the respective voicemail transcription.
*Redialing the last number dialed - an existing function is redialing the last number dialed by clicking on in the dialer. This feature has been improved by even remembering the last dialed number after you logged out and logged in again.
*Redirect incoming to voicemail intermittent not working – in rare cases redirect incoming call to voicemail does not work, this has been fixed.
*Edit button missing intermittent on group chats – in rare cases the Edit button was missing on (mainly old) group chats, this has been fixed.