1.4.2 Reporting App Settings
To enable Enhanced Agent Logging
By default only basic agent events such as login, logout, add and remove are logged and displayed with the agent activity report. You can include more additional agent activities with this option.
 
This setting applies to all users of the account, not just the current user. Therefore the user and time of the last update is displayed below.
 
 
If you create a report for a past period in which only basic agent activity was logged, enhanced agent activity data cannot be included. This feature only applies to data collected from the time it is activated onward.
 
1 Click on .
2 Activate the slider Register more detailed log entries of agent activities.
*New Agent Activity Reports can include enhanced agent activities from now on.
3 Deactivate the slider to switch back to the basic agent activity logging.
To enable the Debug Mode
The Debug Mode can be enabled to help troubleshooting.
When enabled the item Report ID appears in the header of your reports. Here, click on Copy to clipboard to copy the respective report ID to your clipboard. This ID can be helpful for your administrator or in case you want to report an issue with a report. When reporting an issue it helps us identifying your report and speed up the investigation of your issue.
1 Click on .
2 Activate the slider for the Debug Mode by clicking on it.
To find the Reporting App Version
1 Click on .
*You find the current version displayed in the About section.
To access the Documentation
1 Click on | Help to open the online help in the selected Language.
Or
1 Find the PDF or Online Help of the Reporting App as well as other documentation of Enreach Contact under help.enreach.com/enreach_contact.html.