7.1.4 Version 1.37
This version of Enreach Contact Desktop is updated with the following features and improvements:
Password reset
You can now reset your password directly from the login screen. Use the Forgot Password option to securely create a new password and regain access to your account. For more information, see 2.3 Password reset.
Seamless Client Updates
Enreach Contact Desktop now supports automatic updates without requiring a manual logout. Updates are downloaded and installed and you are automatically logged back in without re-entering your password.
Shomi improvements
Work directly with Shomi call summaries:
*Edit the transcript and save changes.
*Share via CRM (with Contact Connect add-on) or by email.
*Copy the summary or transcript to your clipboard for use in other applications.
For more information, see Call summary actions.
Shomi can now be customized in the settings menu. Options include:
*Display Shomi always on top of the contact list.
*Automatically send call summaries via email.
For more information, see 3.8.7 Shomi settings.
Shomi introduces an improved interaction flow powered by Large Language Models (LLM). This enhancement offers:
*Improved interaction process in Shomi
*More natural and context-aware responses
*Smoother handling of user input and suggestions
Further improvements
*Qboard position is now remembered.
*Microsoft Teams presence synchronization has been extended to support additional status mappings, see Microsoft Teams Presence Synchronization.
*DTMF tones are available in call control via the dialpad.